As one of the most popular fast-food chains, Chick-fil-A has a high customer volume and constantly seeks new associates. Whether you plan to work at this retailer as a temporary, part-time, or full-time employee, excelling in the interview is important!
My team has surveyed thousands of long-term Chick-fil-A employees to gather the most common in-person and phone interview questions. Check them out!
In this article:
Top 12 Most Common Interview Questions At Chick-fil-A and Example Answers
The interview questions mostly revolve around your work ethic, basic customer service, food safety knowledge, and ways to maintain teamwork integrity. Keep the answer templates below in mind if you want to work at Chick-fil-A:
1. How Do You Define “Going The Extra Mile”?
Why this question? The brand is known for great customer service that exceeds all customer expectations.
“For me, going the extra mile means exceeding all expectations to deliver consistent, exceptional service. Whether going that extra step to ensure the customer’s order is perfect, addressing their concerns with empathy, or simply brightening their day with a friendly smile and warm greeting, it’s the commitment to making every customer feel valued and appreciated.
At Chick-fil-A, this concept aligns perfectly with the company’s dedication to remarkable service. I’m excited to be part of a team that always goes above and beyond to create amazing experiences for every guest.”
2. Have You Joined Any Community or Charitable Organization?
Why this question? As the company prioritizes community engagement, it prefers dedicated employees with the same mindset that can help enrich the company culture.
“Currently, I am volunteering at a local food bank to help distribute meals to those in need. I also participate in a community cleanup initiative, where everyone works together to keep our neighborhood clean and polished.
As we actively contribute to our community, we not only enrich the lives of others but also create a stronger, more connected society. It’s an honor to be part of a company like Chick-fil-A that shares the same commitment to community engagement and making a difference.”
My extra tip:
What answer will work if you have never been volunteering anywhere? Then, student organizations (if you are still in high school) or unofficial volunteering also count, such as mowing the lawns for your elderly neighbors, tutoring a slow classmate, etc. As long as it is something selfless and you know how to word your answer well, Chick-fil-A employers will still be impressed regardless.
3. What are the traits of a successful employee at Chick-fil-A?
Why this question: The HR manager wants to hear your opinion about the job position and whether you understand your responsibilities well. This question also gives them a glimpse into your current strengths.
“First and foremost, a successful employee should be dedicated and committed to providing exceptional customer service, going above and beyond to ensure each guest has a memorable experience. Adaptability is just as crucial, as it allows us to thrive in a fast-paced, ever-changing environment like Chick-fil-A.
Also, with strong teamwork and effective communication, we can work seamlessly with our colleagues to deliver top-notch service. Furthermore, a Chick-fil-A employee must demonstrate a strong work ethic, take pride in their responsibilities, and show a strong willingness to learn and grow.
Lastly, integrity is non-negotiable; honesty, respect, and ethical behavior are integral to maintaining Chick-fil-A’s excellent reputation. These traits, accompanied by a genuine passion for the brand and its values, make a successful and thriving Chick-fil-A team member.”
4. What Would You Do If A Customer Claims His Order Is Not Correct?
Why this question? This question aims to evaluate your ability to navigate customer service challenges with professionalism and a positive problem-solving attitude.
“If a customer claimed their order wasn’t correct, I would first listen to their concerns, apologize for the inconvenience, and express my empathy. Then, I would verify their order and compare it with the receipt. If there is any mistake, I will apologize again sincerely, correct the order promptly, and ensure they receive it as quickly as possible.
Throughout the ordeal, I will always keep a respectful and positive attitude to leave my customer with the most favorable impression of Chick-fil-A.”
5. Describe Your Previous Experience with Register Operation and Cash Handling.
Why this question? Food chains are one of the fastest-paced industries, requiring employees to handle every cash transaction quickly yet accurately, minimizing financial discrepancies as a result.
“I have valuable experience in register operation and cash handling from my role at [Previous Job], where I was assigned to process transactions, provide accurate change, and maintain a balanced cash drawer. I also assisted in resolving customer concerns about payments, refunds, and other related problems. My attention to detail and quick, accurate calculations make me confident in my future role at Chick-fil-A.”
6. What Will You Do To Guarantee Kitchen Cleanliness and Food Safety?
Why this question: Quality and hygiene management is critical in the food industry. When hiring you, the employers must confirm you fully understand the crucial role of food safety and are actively implementing these measures.
“I strictly follow the company’s food safety guidelines to maintain proper hygiene, using protective gear like gloves and hairnets. I will also adhere to FIFO (First In, First Out) procedures to minimize food waste and regularly sanitize food preparation surfaces. Furthermore, I will perform temperature checks on stored and cooked items to ensure they always meet Chick-fil-A’s safety standards.”
7. How Can You Motivate Your Team to Provide Excellent Customer Service?
Why this question? An employee who can motivate and inspire teammates to exceed all expectations will adapt well to this company’s culture-driven environment.
“My slogan is ‘lead by example.’ I would start by fostering a positive work environment where every team member feels valued and appreciated. Recognition and rewards for outstanding performance can also serve as incentives; to add to that, I will encourage open communication within my team to allow every member to voice their ideas and concerns.”
8. Have You Ever Had to Handle Multiple Tasks At Once In Peak Hours? Describe That Experience.
Why this question? Food service is always fast-paced, making multitasking the key to preventing long queues and promptly addressing the needs of frustrated, impatient customers.
“Yes. In my previous job as a cafe waiter, I often handled multiple tasks during hectic lunch rushes.
To address the issue, first, I quickly assessed the most urgent tasks; if there was a backlog of orders, I ensured the kitchen was informed so they could focus on high-demand items. I also learned to take customer orders while simultaneously preparing drinks and processing payments to streamline the order-to-service process. Most importantly, constant communication with my team was essential; once I noticed one team member was overwhelmed, I would step in or reassign some of his tasks to others.”
9. What Would You Do To Address and Resolve A Conflict Between Your Team Members?
Why this question? With Chick-fil-A’s notoriously fast-paced working environment, it’s important to have a harmonious team that co-operates seamlessly (even under extreme pressure) while maintaining a supportive and positive common ground.
“In my previous role, two of my team members disagreed over the task distribution during a busy shift.
I immediately intervened to mediate the discussion and allowed each team member to express his concern and viewpoint through honest, open communication. Then, we worked on a compromise where both my members could contribute their strengths effectively. Furthermore, in order to prevent future conflicts, I initiated a brief team meeting to clarify roles and responsibilities, ensuring everyone was on the same page.
I believe my conflict resolution skills would be highly valuable at Chick-fil-A to foster a productive and positive ecosystem.”
10. How Do You Address The Absenteeism/Tardiness of One of Your Team Members?
Why this question? The HR manager expects you to address disciplinary problems with professionalism, fairness, and sensitivity and enforce the brand’s policy without bringing unnecessary hostility to the working environment.
“First, I would talk privately with that team member to understand the underlying reasons. Let’s say he was facing traffic issues on his way to work; together, we would develop a corresponding solution to that problem, such as adjusting his work schedule.
However, if the member lacked any valid reasons for his absence, I would discuss the disciplinary actions with my higher-ups. I would also hold a brief meeting to address the issue if it happened to more than one member – without calling out anyone in public.”
11. Are You Familiar With The Menu Offerings At Chick-fil-A? Can You Modify Them for Customers With Dietary Restrictions?
Why this question? Understanding a menu is not just about the name of each dish. As a Chick-fil-A employee, you should also learn about its preparation method, main ingredients, and how to adjust them creatively and critically to meet specific customer needs.
“Yes. As a loyal customer, I am familiar with the store’s signature menu offerings like salads, nuggets, and chicken sandwiches, which can be modified to serve customers on diets.
For instance, those sensitive to gluten can order grilled nuggets or chicken filets with no buns, while customers on low-carb restrictions can have their sandwiches wrapped in lettuce rather than a bun. Salads without chicken, meat, or cheese are available for vegetarian patrons; not to mention, the store offers numerous options for dressings and sauces that they can choose from.”
12. What Would You Do If The Customers Complain About The Food Quality?
Why this question? Any customer complaint will reflect on the store’s reputation. The hiring manager wants you to resolve the issue and handle complaints professionally despite the challenges, ensuring a positive dining experience for every customer.
“If a difficult customer were to voice concerns about the food quality, my immediate response would be to express genuine apology and understanding. I would also thank him for bringing the matter to our attention and assure him that his satisfaction is our top priority.
Next, I’d politely ask him to share specific details about his concern; if it’s within my authority, I’d offer to replace the dish or refund the order accordingly. I’d also ensure the feedback reaches my team members to prevent similar issues in the future.”
What to Wear and How to Prepare for A Chick-fil-A Interview?
1. What to Wear
In my experience, professional attire is highly recommended regardless of the position you are applying for.
Blouse and blazer combinations work great for women; they can also consider slacks or knee-length skirts in block shades. For those wearing tights, ensure there is no hole or ladder. Lastly, put a finishing touch with traditional footwear (preferably closed-toed).
- Do not use large bags.
- Neatly style or sweep up your hair; do not let it fall onto your face.
- Makeup tones should be minimal and natural; if there is any facial piercing, I suggest removing or covering them. The same applies to tattoos.
Chick-fil-A employers appreciate two-piece, single-breasted suits in darker shades (small, thin pinstripes are acceptable), light-colored/white button-down shirts, and conservative ties.
- Avoid messy patterns and bold colors.
- Your shoes should be dark, well-polished, and have no stains or scratches. Pair them with matching shocks.
- Do not overuse aftershaves or strong colognes.
- Remove/cover your tattoos and facial piercings.
2. How to Prepare for The Interview
- Research the company. Learn about Chick-fil-A’s culture, overall mission, and values. It helps you prepare better answers to the interview questions and show them you are a good fit for the company.
- Practice your answers to common interview questions. My team has provided 12 common examples in the previous section. Practice them in advance to perform more confidently during your actual interview.
- Be on time. Punctuality is important to Chick-fil-A, so ensure you will not arrive late.
How Long Is The Interview/Hiring Process At Chick-fil-A?
It usually takes about 1 to 2 weeks.
However, the duration also varies across different positions and seasons; for instance, the stores have higher customer volume around holidays and hire more associates as a result. If you apply for higher managerial roles, expect to wait slightly longer than 2 weeks.
Why Does Chick-fil-A Organize Two Interviews?
- To get to know the candidate better. The first interview is typically a brief screening to see if the candidate has any required potential. Meanwhile, in the second, more in-depth interview, the interviewer gets to know the applicant better by assessing their background skills and experience.
- To get feedback from multiple people. After two interviews with different interviewers, Chick-fil-A has more information to decide whether the candidate fits the job.
The interview questions at Chick-fil-A are frankly not as challenging as those of other fast-food giants; you only need a bit of cultural sensitivity and social experience to give them a qualified answer. Modify the above examples where suitable, and write to me if there is anything you need help with.
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